Support

Frequently Asked Questions (FAQs)

1. How do I create an account?

   You should have a valid subscription with the web portal BioWeb to access the BioCloud mobile app.

2. I forgot my password. What should I do?

   Please email us at support@biocloud.me for a password reset.

3. How do I connect the bioCloud mobile app with my Web Portal

   From the Web portal, you can select an employee, enable Mobile access, and set a self-password for this user. Then, you can log in using the employee ID and self-password on the mobile app.

4. How many employee can use the BioCloud mobile app

   Your license agreement specifies how many employees can use the BioCloud mobile app.

5. Can I test the mobile app without having subscription with BioWeb portal

   You can use BioCloud with the demo portal at http://demo.biocloud.me:8085/ (username: Admin, password: 1).

6. How do I contact support?

   You can reach out to our support team by tapping "Contact Us" on www.edatame.com or by sending an email to support@biocloud.me.

Troubleshooting

1. Mobile App not connecting with Web Portal BioWeb

   Check the server URL in the mobile app and ensure that the employee's self-password and Mobile App feature are enabled in BioWeb for this employee.

2. Mobile App accept punch in any location

   Log in to the BioWeb portal, go to (System -> Rule), and select the option "APP Allow Punch Anywhere: No."

3. Mobile App does not capture photo after punching

   Log in to the BioWeb portal, go to (System -> Rule), and select the option "APP Capture Image: Required."

Contact Us

1. If you need further assistance, please don't hesitate to reach out to us at support@biocloud.me.